Privacy

• How we collect your personal data
• How we process your personal data
• With whom we may share your data
• How we store your data

1. How do we collect your personal data?

• When you apply for our products and services
• When you talk to us on the phone or in our reception
• When you use our website
• In emails and letters
• Application forms either online or paper forms
• We may receive information from landlords

2. How do we process your personal data?

We process your data using computer systems to record and publish your comments on consultations undertaken by the Council, such as with the Local or Neighbourhood Plans, Supplementary Planning Documents, Master Plans or in association with a traffic regulation order.

We may also share your data with other organisations as detailed in section 3 below.

If you wish to stop using a service and withdraw your consent for the Council to process your personal data, you can do so by completing the on-line form here or by contacting the service department direct.

3. Sharing your personal data

We may share your data with third parties in the following circumstances:

• With Government Departments as required by law, for example the Department for Works & Pensions and Her Majesty’s Customs & Excise
• Where the Council contracts with a third party to wholly or partly provide a particular Council service, for example specialist consultants.
• To pass onto independent examiners in association with a local or neighbourhood plan submission;
• Where any of the following apply:
  • National or public security
  • Taxation matters
  • Public health
  • Prevention & detection of crime
  • The protection of the individual, or the rights and freedoms of others
  • Breaches of ethics in regulated professions

We may share your data with other Council services where this will lead to an enhanced service being provided to you.

Planning legislation requires North Herts Council to make details of comments made on local or nieghbourhood plan consultations available on the North Herts Council website.  All comments received are also available for inspection by the public and Councillors.  

4. How will we store your personal data and for how long will we keep it?

Most personal data are stored within computer application systems, (including a corporate document imaging system), which are accessible only by those authorised to process the data.

A very limited amount of personal data are stored in paper files, which are securely locked when not in use.

The Council will retain data in accordance with its Retention Policies. These are available at: Retention Schedule | North Herts Council (north-herts.gov.uk)